Terms of service

1.Subject

The Operator gives the User subscription access to the SaloApp software. The Service includes online booking, a client base, finance and analytics, reminders, payment acceptance and other features available on the chosen plan.

Registering in the Service means full and unconditional acceptance of these Terms.

2.Subscription and payment

• Access is granted for the paid period (1, 3, 6 or 12 months).
• Payment is made through a payment provider. The provider’s processing fee is added to the amount and paid by the User (professional / salon). The final amount is shown before confirmation.
• With auto-renewal on, payment is charged automatically at the end of the paid period. Auto-renewal can be turned off in settings at any time.
• When a paid period ends without renewal, access to features is suspended. The User’s data is not deleted and becomes available again as soon as the subscription is renewed.

3.Refunds

A refund for an unused subscription period can be requested through support and is reviewed case by case. No refund is made if the Service worked properly and the User simply did not use it.

4.Prepayment for booking services

The Service lets Users (professionals and salons) accept prepayments from their Clients when they book a service online.

4.1. How prepayment works

When booking a visit, the Client pays a prepayment — part or all of the service price. The prepayment amount is set by the User (professional/salon).

Payment is made through a licensed payment provider. The funds go to the User the booking was made with.

The provider’s processing fee is added to the prepayment and paid by the Client. The final amount is shown to the Client before the payment is confirmed.

4.2. Prepayments are non-refundable

• if the Client does not show up for the booked visit;
• if the Client cancels the booking for any reason and at any time;
• if the Client declines the service after booking.

By paying the prepayment, the Client confirms they have read and accept this condition.

4.3. Rescheduling

Instead of cancellation and refund, the Service allows moving the visit to another date or time.

• Rescheduling is possible no later than 24 hours before the booked visit.
• Rescheduling is agreed with the User (professional/salon) and made in the Service by changing the booking date and time.
• When rescheduling, the prepayment is kept and applied to the new booking. No repeat payment is required.
• If the Client asks to reschedule less than 24 hours before the visit, or does not show up without notice, rescheduling is not guaranteed and the prepayment is not refunded.
• In disputed cases, the User (professional/salon) decides whether rescheduling is possible.

4.4. The Operator’s role

The Operator provides the technical means to accept prepayments and reschedule bookings, but is not a party to the deal between the User and their Client.

The prepayment amount, rescheduling terms, how the service is provided and how disputes with a specific Client are resolved are decided by the User (professional/salon). The Operator does not handle Client complaints about the quality, timing or price of services provided by the User.

5.User obligations

The User agrees to:

• provide accurate information when registering
• not share account access with third parties
• have a lawful basis for entering their Clients’ data
• not use the Service for unlawful activity
• not attempt unauthorised access, disrupt the Service or bypass plan limits

6.Liability

• The Service is provided “as is”. The Operator constantly develops the product and aims for uninterrupted operation, but does not guarantee the absence of technical failures.
• The Operator is not liable for lost profits, client no-shows, errors in data entered by the User, or failures on the side of third parties (payment systems, telecom operators, messengers, internet providers).
• In any case, the Operator’s liability is limited to the subscription amount paid by the User for the last period.
• The Operator may suspend access if these Terms are violated.

7.Intellectual property

All rights to the Service, its code, design, trade name and logo belong to the Operator. The User receives a limited, non-transferable right to use the Service for the subscription term.

Data entered by the User (client base, visit history, financial records) belongs to the User. The User grants the Operator the right to process this data for the purposes set out in thePrivacy Policy.

8.Other terms

• The Operator may change these Terms by notifying Users 7 days in advance.
• Disputes are resolved through negotiation and, failing agreement, in accordance with the laws of the Republic of Uzbekistan.

9.Operator details